Click here to see all results

Customer’s right of return (articles 312d and 356 of the German Civil Code)

The customer is entitled to return the goods, subject to the following instructions:

Instructions for returning goods

Right of return:
You may return any merchandise received within 14 days without any requirement to state a reason. This period begins upon receipt of this instruction in text form (e.g. as a letter, fax or e-mail), but not prior to receipt of the merchandise and also not before we have fulfilled our obligations under § 312e (1) (1) BGB in conjunction with Article 246 § 3 EGBGB (Introductory Law to the German Civil Code). In the case (exclusively) of goods which cannot be dispatched by parcel post (e.g. bulky goods), you may submit a request in text form for the goods to be collected from your premises. The period of notice of return will be deemed to have been adhered to as long as the collection request or the merchandise in question have been despatched within the above-mentioned time limit. The return shipment will in all cases be undertaken at our expense and risk. The goods should be returned or the collection request submitted to:

beyerdynamic GmbH & Co. KG
- Shipping Center Talheim - 
Schmalzberg 11
74388 Talheim
Germany
Tel. +49 7131 617 0
Fax +49 7131 617 224
E-mail: info@beyerdynamic.de 

Pursuant to § 312 d (4) BGB, the right of return does not apply to merchandise made to customer specifications or clearly and unambiguously tailored to individual requirements (products manufactured by beyerdynamic) or whose composition renders it unsuitable for return.
Also excluded from return are audio and video recordings and software, if the data carriers supplied have been unsealed by the consumer.

Consequences of return
In the event of an effective return, the performances received by both parties will be returned and any benefits that may have accrued released. In the event of the deterioration of the merchandise and for benefits (e.g. benefits from use) that either cannot be released or can be released only in a deteriorated condition, you may be liable to pay us compensation. You will be liable to pay compensation for the deterioration of the merchandise only if the deterioration can be attributed to a situation in which the merchandise was handled in a way that went beyond the mere testing of its properties and mode of function. “Testing of [...] properties and mode of function” should be understood as testing of the merchandise in question that is possible and customary in a retail outlet. Any obligations to refund payments must be fulfilled within 30 days. The period of notice begins for you with the despatch of your collection request or of the merchandise, and for us with the receipt thereof.

End of the instruction on the right of return